FAQ

Find the answers to your most frequently asked questions in this section.

Which countries do you ship to?

We deliver to Camada and to all countries served by DHL and UPS

How much will the shipping cost me?

Please see our delivery policy for delivery times and prices.

Do you offer express shipping?

Yes, you can be delivered in 3 days in Canada by choosing the express delivery option.

What payment methods do you accept?

We accept payment via VISA, MASTERCARD, Paypal and INTERAC transfers.

Why was my payment declined?

A payment can be rejected for several reasons. If your payment was rejected, you can try again and verify that you entered the correct information and that your account balance is sufficient. If despite everything the payment does not work, contact your bank.

What is your refund policy?

Your refund request can be considered following a purchase on the SIMKHA site. If there is a problem with the delivery of your order, we may under certain conditions offer you a new shipment or a refund. For more information or for assistance, please contact our customer service at [email protected]

Can I return my items?

No product return request can be considered following a purchase on the SIMKHA site. If there is an error in the content of your order, we can offer you a fair solution. For more information or for assistance, please contact our customer service at [email protected]

Where do your raw materials come from?

Our raw materials come directly from farming families. The latter belong to a network of cooperatives which subscribe to fair trade. Thus, we are assured that the amounts invested in the purchase of our raw materials go directly to the families of producers. Our shea and cocoa butters come from Benin, Burkina-Faso and Ghana.  Our Neem oil, as well as Baobab oil come from a reputable cooperative which advocates fair trade in Benin. While our mango butter, and our precious oils such as rosehip, Tamanu or calophylle, jojoba, grape seed come from a network of cooperatives that do business with producer families from Latin America and Mexico. Our clays come from all over the world, but we make sure our supplier meets fair trade standards. A particularity, when we do business with our suppliers, is that at least 55% of the companies must be owned by women, and or must be managed by a woman.

Do you wholesale?

We can bulk sell some of our products; such as lotions, moisturizing butters. We can quote you for your large volume orders. Find out more.

Do you offer tailor-made skin care?

Yes, we can offer you customized or white label products. Find out more.

Can’t find the answer to your question?

Contact us for more details.

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