FAQ
Find the answers to your most frequently asked questions in this section.
We deliver within Canada and to all countries served by DHL and UPS.
Yes, you can receive your package within 3-4 days in Canada by choosing the express shipping option.
Please refer to our shipping policy for delivery times and rates.
We accept payments via VISA, MASTERCARD, PayPal, and INTERAC e-Transfers
We use eco-friendly, BPA-free, and biodegradable packaging Our containers are reusable. Our exfoliant pouches are made from rice fibers, making them environmentally friendly.
Our raw materials come directly from farming families. They are part of a network of cooperatives that adhere to fair trade practices.
This ensures that the funds invested in purchasing our raw materials go directly to the families of producers. Our shea and cocoa butters come from Benin, Burkina Faso, and Ghana.
Our Neem and Baobab oils come from a renowned cooperative that advocates fair trade in Benin.
Finally, our mango butter and our rosehip, tamanu, jojoba, and grape seed oils come from a network of cooperatives that work with farming families in Latin America and Mexico.
Our clays come from all over the world, but we make sure that our supplier respects fair trade standards.
One notable aspect of our partnerships with suppliers is that at least 55% of the companies must be owned or led by women.
We do not accept returns for hygienic reasons. However, if there is an error with your order, you can return the product to us, and we will issue a refund or a store credit.
We can send you a replacement product, if you wish, with express delivery at our expense.
For more details, see our return policy.
Yes, we have an affiliate program also known as the Ambassador Program. Find out more.
No We never do animal testing. We are Cruelty free certified by the Leaping Bunny Program. All our products are certified cruelty free.
Our products are vegan. They do not contain any ingredients of animal origin. Instead of beeswax, we use candelilla wax in our formulations.
None of our products contain palm oil.
We sell some of our products in bulk, such as lotions and moisturizing butters. We can provide you with a quote for bulk orders. Learn more.