Terms and conditions

These conditions are concluded between: The company SIMKHA Biocosmétiques Inc. hereinafter referred to as SIMKHA AND the people wishing to make a purchase via the SIMKHA website https: //www.simkhabiocosmetiques.ca Hereinafter referred to as THE CLIENT. The parties agree that these general conditions of sale exclusively govern their relationship.

Article 1 – Subject


p> These conditions aim to define the terms of sale between SIMKHA and THE CUSTOMER. These conditions relate exclusively to non-commercial natural persons who may be qualified as consumers.

Article 2  – Orders


THE CUSTOMER registers his order online from the online catalog. The order can only be registered on the site if THE CUSTOMER has clearly identified himself by entering his customer account identifier and password, which are strictly personal to him. Any loss or forgetfulness must be reported to the SIMKHA services as soon as possible by contacting Customer Service by filling out the contact form from the site; Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will occur in the context of a possible exchange and the guarantees mentioned below. THE CUSTOMER has the possibility of modifying his basket before the final validation, this last step formalizing the sales contract between & nbsp; SIMKHA and THE CUSTOMER. SIMKHA undertakes to honor orders received on the website only within the limits of available stocks of the products. In the absence of product availability, SIMKHA undertakes to inform THE CUSTOMER. In certain cases, in particular non-payment, incorrect address or other problem on the CLIENT’s account, SIMKHA reserves the right to block the CLIENT’s order until the problem is resolved. SIMKHA also reserves the right to cancel an order, to put an end to it and not to process it in the event of an error in the sale price or in the photo of the product displayed online.

Article 3 – Shipping


Packages may be shipped to Canada, the United States, Europe and any other country covered by shipping services. In the latter case, THE CUSTOMER must refer to the delivery part & nbsp; to learn about shipping terms and costs. Orders in Canada are delivered via Post Canada or Purolator services. International orders are delivered via the services of & nbsp; FedEx or & nbsp; UPS or Post Canada. The delivery time is taken into account from the delivery of your package to the Shipping service. SIMKHA cannot be held responsible for any lost or stolen packages or delays due to Canada Post and other shipping services.

Article 4  – Payment


THE CUSTOMER has the choice of paying for their purchases online: by credit card (Visa, Mastercard or via Paypal) or by Interac transfer. In the event of products out of stock, the debit will only be made for the amount of products actually sent.

Article 5  – Selling prices


Prices are displayed in Canadian dollars excluding taxes. These prices do not include a flat-rate contribution to the processing costs (postage, packaging and preparation of the package according to the amounts in force). The prices indicated on the site are guaranteed for the duration of online publication and within the limits of available stocks.

Article 6  – Returns and exchanges

For reasons of hygiene, no product can be returned except in the case of a product received by mistake in your package. In this case, we will send you the correct product in exchange.

Article 7 – Liability

The SIMKHA company has an obligation of result for all the stages of order taking as well as for the stages subsequent to the conclusion of the contract. SIMKHA therefore undertakes to describe with the greatest accuracy the products sold on its website. On the other hand, the responsibility of SIMKHA & nbsp; could not be engaged in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure. Likewise, SIMKHA cannot be held liable for all the inconveniences or damages inherent in the use of the Internet network, in particular a disruption of service, an external intrusion or the presence of computer viruses. SIMKHA also reserves the right to cancel an order or a transaction following an error on its part and cannot be held responsible for any error in the information displayed on the site.

Article 8 – Personal information

SIMKHA reserves the right to collect data on THE CUSTOMER, in particular through the use of cookies. The collection of data by SIMKHA, controller, is necessary to take into account the CUSTOMER’s requests.

By indicating to SIMKHA, his e-mail THE CUSTOMER can receive an order confirmation. Depending on the choice made when creating or viewing their account, THE CUSTOMER may receive offers from SIMKHA by email.

It is the responsibility of SIMKHA to ensure that the personal data at its disposal are correct and up to date and that is why THE CUSTOMER has the right to access, modify and delete information that concerns him. The CUSTOMER & nbsp; can modify his personal details and click on the unsubscribe link to the newsletter to not & nbsp; no longer receive promotional offers.

h3> Article 9 – Intellectual property

All elements of the SIMKHA site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. Thus, none of the documents from the SIMKHA site & nbsp; may not be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way, except under the following conditions: it is possible to download a copy of the documents on a computer for personal use and only at for non-commercial purposes, provided that the information is not modified and that the copyrights and other proprietary notices are kept intact. The modification of these documents or their use for another purpose constitutes an infringement of the intellectual property rights of SIMKHA. THE CUSTOMER who has a personal website and who wishes to place, for personal use, on his site a simple link directing to the “homepage” of the SIMKHA site, must request authorization from the company. SIMKHA. On the other hand, any hypertext link referring to the SIMKHA site and using the technique of “framing” or “in-line linking” is strictly prohibited. In any case, any link must be removed at the simple request of the company SIMKHA. The brands, logos, designs and models appearing on this site are the exclusive property of SIMKHA; Their disclosure can in no way be interpreted as granting any license or right to use any of the said trademarks and distinctive elements protected by copyright. They cannot therefore be used under penalty of being prosecuted for infringement.

Article 10 – Integrality

In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale.

In addition, these general conditions of sale may be modified according to changes in Quebec law.

Article 11 – Duration

These conditions apply throughout the duration of the online services offered by the company SIMKHA.

Article 12 Proof of transaction

The computerized registers, kept in the computer systems of the company SIMKHA and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy.